My Approach: 

Time is your most valuable asset.

At Virtual Solutions by Lana, my mission is to empower small business owners and professionals to reclaim their most valuable asset—time.

By providing tailored virtual assistant solutions, I aim to reduce stress, enhance productivity, and create space for my clients to focus on what truly matters, whether that's growing their business, nurturing relationships, or pursuing their passions.

My ultimate goal is to be a trusted partner in my clients' success, enabling them to thrive personally and professionally.

Administrative Support

Calendar Management:

• Scheduling appointments, meetings, and events
• Sending reminders and confirmations
• Organizing personal and professional calendars
  
• Coordinating and booking travel

Email Management:

• Email list management and follow-up emails
• Filtering spam and prioritizing important messages
• Responding to emails or drafting responses
• Sorting and organizing inboxes

Document Management: 

• Creating and managing digital filing systems
• Transcribing audio or handwritten notes
• Organizing and maintaining digital files and cloud storage (Dropbox, Amazon, Google Drive, etc.)
• Creating, editing, and formatting documents & PDFs

Invoice Creation and Management:

• Creating and sending invoices
• Tracking payments and outstanding balances
• Updating financial records and collections

Data Entry and Database Management:

• Entering and updating information into spreadsheets or databases
• Maintaining accurate records of clients, contacts, and inventory in CRM and other applicable systems
• Creating reports or summaries based on data 

Personal & Miscellaneous Assistance:

• Webinar moderation and forum moderation
• Membership site setup and/or management
• Event and travel scheduling
• Personal shopping and gift sourcing
• Personal assistant services (scheduling, shopping, ordering supplies, etc.)

Customer Service & Relationship Management

• Managing customer inquiries via phone, email, and live chat 

• Personalized resolutions to improve customer retention and loyalty

• Monitoring customer satisfaction and feedback

• Creating FAQs and knowledge base articles for self-service support

• CRM system updates and customer profile management

• Support ticket handling and escalation resolution

Marketing & Content Management

Email Marketing & Content Planning:

• Email marketing strategy, automation, and planning

• Email marketing software management

Social Media:

• Content creation

• Social media account setup and scheduling posts

• Story creation (Instagram, Facebook)

E-commerce & Order Management

• Product and service listing management for e-commerce platforms

• Order processing, refunds, and cancellations

• Subscription and recurring billing support

• Shopping cart setup and management

• Inventory updates and maintenance

• Troubleshooting payment processing errors

• Chargeback management and resolution assistance